Merkeleon Privacy Policy

A.R. Merkeleon GmbH, together with its subsidiaries (collectively “Merkeleon”) has created this Privacy Policy in line with Merkeleon’s commitment to your privacy on Merkeleon websites and marketing initiatives. The following discloses Merkeleon’s information gathering, dissemination, and protection practices.


If you do not agree to the terms of this Privacy Policy, please do not access or use Merkeleon websites. If you wish to stop receiving Merkeleon marketing materials, then please click on the Unsubscribe button within the marketing email you have received from us.

Collection Of Information

Merkeleon collects information to provide better services to its users and to better understand the visitors to its websites and what content is of interest to them. Merkeleon collects information in the following ways:

Information You Submit To Us

The data you affirmatively provide to us, such as:

  • Your name
  • Email address
  • Company name
  • Title
  • Country

For the purpose of accessing various downloads, viewing specific content, subscribing to Merkeleon newsletters, registering for events and your preferences in receiving marketing from Merkeleon and its third party partners and your communication preferences, etc. 

The information we have obtained about you from publicly available sources such as social media, marketing platforms or on events, you attended. You will receive marketing communications from Merkeleon if you have requested information from Merkeleon or you or your employer has purchased services from Merkeleon.

Information From Your Use Of Merkeleon Websites

The data Merkeleon receives from your use of Merkeleon websites, such as:

  • IP address
  • Browser type
  • Internet service provider
  • Referring/exit pages 
  • Platform type
  • Date/time stamp
  • Number of clicks
  • Domain name
  • Country/state

Location Information 

When you use Merkeleon websites, Merkeleon may collect and process information about your location. Merkeleon uses various technologies and tools to determine location.

Aggregated Data

Information that is considered aggregated data, such as statistical or demographic data, which Merkeleon may use for any purpose. Aggregated data may be derived from your personal information but is not considered personal information in law as it does not directly or indirectly reveal your identity, unless Merkeleon combines or connects aggregated data with your personal information so that it can directly or indirectly identify you.

Third Party Information

Merkeleon collects technical data from various third party and public sources, such as:

  • Analytics providers
  • Advertising networks
  • Search information providers

Other than as required by law, Merkeleon websites do not collect any special categories of personal information about you. This includes details about your:

  • Race or ethnicity
  • Religious or philosophical beliefs
  • Sex life
  • Sexual orientation
  • Political opinions
  • Trade union membership
  • Information about your health
  • Genetic and biometric data
  • Information about criminal convictions and offences

Merkeleon will only use your personal information for the purposes it was collected, unless your data needs to be used for another reason compatible with the original purpose. If Merkeleon needs to use your personal information for an unrelated purpose, Merkeleon will notify you and explain the legal basis which allows Merkeleon to do so.

Information Dissemination

Merkeleon may disclose your personal information to the following categories of recipients:

  • To its group companies, professional advisers, third party service providers and partners who:
  • Supply data processing services to Merkeleon (for example, to support the delivery of, provide functionality on, or help to enhance the security of Merkeleon websites)
  • Who otherwise process personal information for purposes described in Privacy Notices or notified to you when Merkeleon collects your personal information. 

A list of Merkeleon’s current group companies is available upon request.

  • To competent law enforcement body, regulatory, government agency, court or other third party where Merkeleon believes disclosure is necessary:
  • As a matter of applicable law or regulation
  • To exercise, establish or defend its legal rights
  • To protect your vital interests or those of any other person

To any other person with your consent to disclosure.

Legal Fundamentals Of Information Processing 

If your personal information is protected by The EU Data Protection Law, Merkeleon’s legal basis for collecting and using personal information described above will depend on the personal information concerned and the specific context in which Merkeleon collects it. 


However, Merkeleon will normally collect personal information from you only:

  • When it needs personal information to perform a contract with you
  • When the processing is in its legitimate interests and is not overridden by your rights
  • When it has your consent to do so

If you have questions or need further information concerning the legal basis on which Merkeleon collects and uses your personal information, please reach Merkeleon using the contact details provided below. 

Use Of Information

Any information collected by Merkeleon will be gathered in accordance with this Privacy Policy for the purposes of making better business decisions, supporting the activities you choose to engage in, and providing higher quality solutions and services to Merkeleon’s customers. 

Merkeleon uses your location information to tailor your experience with Merkeleon websites. It may also use any non-personal information collected to enhance Merkeleon websites, and your IP address for website diagnostics and administration. Merkeleon will only retain your personal information for as long as necessary to fulfil the purposes it was collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, Merkeleon considers the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which Merkeleon processes your personal information and whether it can achieve those purposes through other means, and the applicable legal requirements.

International Transfers

Merkeleon processes information on servers in many countries around the world, that is, your personal information may be processed on a server located outside the country in which you reside. These countries may have data protection laws different to the laws of your country (and, in some cases, may not be as protective)


However, Merkeleon has taken appropriate safeguards to require that your personal information remain protected in accordance with this Privacy Policy, including, utilizing the European Commission’s Standard Contractual Clauses for transfers of personal information between its group companies, which requires all group companies to protect personal information being processed from the European Economic Area to an equivalent standard to that required under The European Union Data Protection Law.

Information Security

Merkeleon protects your personal information in the same way it protects its other confidential information, such as storing it on secure servers that only select Merkeleon personnel have access to, and by encrypting it to help prevent access by any unauthorized parties. Merkeleon has put in place procedures to deal with any personal information breach and will notify you and any applicable regulator of a breach when legally required to do so.


As explained above, Merkeleon may collect and use your personal data for marketing purposes. Your data will be stored in our CRM system. We will use your data to inform you about Merkeleon products and services we think may be of your interest and send you our newsletters. For statistical purposes, we will collect information about your response to our emails and our interaction with you to make decisions on future marketing. If you wish to stop that we collect and use this information, please contact [email protected]


Merkeleon websites contain links, plug-ins, and applications to various third party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Merkeleon has no control over, and is not responsible for the content, privacy policies or reliability of such third party connections. When you leave a Merkeleon website, Merkeleon encourages you to read the privacy notice and privacy policy of every website you visit.

Data Protection Rights

If your personal information is protected by The EU Data Protection Law, you have the following data protection rights, which you may be able to exercise by contacting Merkeleon using the contact details provided below:

  • You can access, correct, update or request deletion of your personal information by contacting Merkeleon.
  • You can object to processing your personal information. For that, ask Merkeleon to restrict processing of your personal information or request portability of your personal information by contacting Merkeleon.
  • You can opt out of marketing communications that Merkeleon sends you. To exercise this right, click on the Unsubscribe or Opt-out link in the marketing emails Merkeleon sends you, or by using the relevant opt-out mechanism for non-email based marketing.
  • You can withdraw your consent at any time, even if Merkeleon has collected and processed your personal information. Withdrawing your consent will not affect the lawfulness of any processing Merkeleon conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You can complain to a data protection authority about Merkeleon’s collection and use of your personal information. For more information, please contact your local data protection authority.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, Merkeleon may charge a reasonable fee or refuse to comply with your request if it is clearly unfounded, repetitive or excessive. Merkeleon tries to respond to all legitimate requests within one month. Occasionally, it may take longer if your request is particularly complex, or you have made a number of requests. In this case, Merkeleon will notify you and keep you updated.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of Merkeleon websites may become inaccessible or not function properly. For more information about the cookies that Merkeleon uses, please see Merkeleon Cookie Policy.

Changes To The Policy

Merkeleon reserves the right to modify or amend this Privacy Policy at its own discretion from time to time. The changes can be viewed here or elsewhere on Merkeleon websites. Your continued use of Merkeleon websites constitutes your acceptance of those changes.

Contact Details

It is important that the personal information Merkeleon holds about you is accurate and current. Please, keep Merkeleon informed if your personal information changes during your relationship with Merkeleon. Additionally, if you have questions about this Privacy Policy, the practices of Merkeleon websites or your interaction with Merkeleon via Merkeleon websites, please contact:

A.R. Merkeleon GmbH

FN 489547y


Weinbergstrasse 6

7023 Pöttelsdorf


P: +43 2626 21555 

E: [email protected]